If the capture device is receiving a resolution or frame rate it does not support the No Signal message may be shown.Įnsure that the signal going to the capture card is supported by the capture card. Using slower speed HDMI cables may result in black video or video signal flickering. These are also referred to as HDMI 2.0 cables. Video signals such as 4K60 HDR, 1440p144Hz and 1080p240Hz require a Premium High Speed HDMI Cable capable of 18Gbps bandwidth. Make sure to use the HDMI cable that came with your Elgato Capture Device. Use the Included HDMI Cables or the Correct Speed of HDMI Cable Disconnect the HDMI cables and reinsert them firmly.
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Learn more about HDCP and how to disable it:Ĭables that are not properly connected to the source HDMI Output port or the capture card HDMI Input port could cause the capture card to not correctly acquire the signal.
HDCP will block the capture and recording of a source. The source needs to be connected to the HDMI in port, and the TV/Monitor needs to be connected to the HDMI Out port. This means the capture card has an HDMI input port, and a HDMI output port. Make Sure the Source is Plugged into the HDMI In Port on the Capture CardĮlgato capture cards have HDMI pass-through. Connect the source or console directly to a monitor or TV to verify a video image is appearing. Make sure the source you are trying to capture is turned on and outputting a signal. These steps can also be used if the video signal is not appearing as expected. This guide will walk you through steps to take if your capture card has a source plugged in but it not detecting the signal correctly and is displaying No Signal or there is no video on the pass-through TV or monitor.
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